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Notice of Privacy Practices

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HIPAA and Privacy Policy

  • THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. You should read this Notice before signing the Consent to the Use and Disclosure of Protected Health Information for Treatment, Payment, and Health Care Operations.
  • Our Duty to Safeguard your Protected Health Information. Individually identifiable information about your past, present, or future health or condition, the provision of health care to you, or payment for the health care is considered “Protected Health Information” (“PHI”). We are required to extend certain protections to your PHI, and to give you this Notice about our privacy practices that explains how, when and why we may use or disclose your PHI; except in specified circumstances, we must use or disclose only the minimum necessary PHI to accomplish the purpose of the use or disclosure.
  • We are required by law to follow the privacy practices described in this Notice, though we reserve the right to change our policy practices and the terms of this Notice at any time. If we do so, the updated Notice will become effective for all medical records we maintain. We will post a new Notice at 1900 Pewaukee Road, Suite F Waukesha, WI 53188. You may request a copy of the new notice from Oxygen One, or obtain it on our website at
  • How We May Use and Disclose Your Protected Health Information.
    We use and disclose PHI for a variety of reasons. For most uses and disclosures, we must obtain your consent. For others, we must have your written authorization. However, the law provides that we are permitted to make some uses and disclosures without your consent or authorization. The following offers more description and examples of our potential uses and disclosures of your PHI.
    Uses and Disclosures Relating to Treatment, Payment, or Health Care Operations: Generally, we must have your consent to use and disclose your PHI:
  1. For treatment: We may disclose your PHI to doctors, nurses, and other healthcare personnel who are involved in providing your health care. For example, your PHI will be shared among members of your treatment team.
  2. To obtain payment: We may use and disclose your PHI in order to bill and collect payment for your health care services and/or equipment. For example, we may release portions of your PHI to Medicaid, Medicare, a private insurer or employer, and/or c collection agency to get paid for services and/or equipment that we delivered to you. We may disclose medical information about you to insurance or other entity for payment before you receive healthcare services because, for example, we may need to verify coverage or obtain prior authorization for the services.
  3. Upon request, you are able to restrict certain protected health information from disclosure to health plans when you pay out of pocket in full for the care.
  4. For health care operations: We may use and disclose your PHI in the course of operating Oxygen One. For example, we may disclose your PHI to our accountant or attorney for audit purposes or to access our staff qualifications.
  5. Appointment reminders, Follow-up, and Billing calls: We will contact you by any means listed on your “Communication of Health Information & Financial Information” form or your “Install Plan of Care, Contact Information, and Home Safety Assessment” form to arrange deliveries and appointments, provide follow-up information or discuss your billing.
  6. Exceptions: Although your consent is usually required for the use and disclosure of your PHI for the activities described above, the law allows us to use and disclose your PHI without your consent in certain situations. For example, we may disclose your PHI if needed for emergency treatment if it is not reasonably possible to obtain your consent prior to the disclosure, and we think that you would give consent if able. Also, if we are required by law to provide your treatment, we may use and disclose your PHI for treatment, payment, and operations without obtaining your prior consent.

    Uses and Disclosures Requiring Authorization: For uses and disclosures beyond treatment, payment and operations purposes, we are required to have your written authorization, unless the use or disclosure falls within one of the exceptions described below. Like consents, authorizations can be revoked at any time to stop future uses and disclosures except to the extent that we have already undertaken an action in reliance upon your authorization.

    Uses and Disclosures Not Requiring Consent or Authorization: The law provides that we may use and disclose your PHI without consent or authorization in the following circumstances:
    When required by law: We may disclose PHI when a law requires that we report information about suspected abuse, neglect or domestic violence, or relating to the suspected criminal activity, or in response to a court order. We must also disclose PHI to authorities who monitor compliance with these privacy requirements.

    For public health activities: We may disclose PHI when we are required to collect information about disease or injury or to report vital statistics to the public health authority.

    Relating to decedents: We may disclose PHI relating to an individual’s death to coroners, medical examiners or funeral directors, and to organ procurement organizations, relating to organ, eye, tissue donations or transplants.

    To avert a threat to health or safety: In order to avoid a serious threat to health or safety, we may disclose PHI as necessary to law enforcement or other persons who can reasonably prevent or lessen the threat of harm.
    For specific government functions: We may disclose PHI of military personnel and veterans in certain situations, to correctional facilities in certain situations, to government programs relating to eligibility and enrollment, and for national security reasons, such as protection of the President.

    Uses and Disclosures Requiring You to have an Opportunity to Object: In the following situations, we may disclose your PHI if we inform you about the disclosure in advance and you do not object. However, if there is an emergency situation and you cannot be given your opportunity to object, disclosure may be made if it is consistent with any prior expressed wishes and disclosure is determined to be in your best interests. You must be informed and given an opportunity to object to further disclosure as soon as you are able to do so.

    To families, friends or others involved in your care: We may share with these people information directly related to your family’s, friend’s or other person’s involvement in your care, or payment for your care. We may also share PHI with these people to notify them about your location, general condition, or death.

  • Your Rights Regarding Your Protected Health Information. You have the following rights relating to your protected health information:
    To request restrictions on uses and disclosures: You have the right to ask that we limit how we use or disclose your PHI. We cannot agree to limit uses and disclosures that are required by law.

    To choose how we contact you: You have the right to ask that we send you information at an alternative address or by an alternative means. We must agree to your request as long as it is reasonably easy for us to do so.

    To inspect and copy your PHI: Unless your access is restricted for clear and documented treatment reasons, you have a right to see your protected health information if you put your request in writing. We will respond to your request within 30 days. If we deny your access, we will give you written reasons for the denial and explain any right to have the denial reviewed. If you want copies of your PHI, a charge for copying may be imposed but may be waived, depending on your circumstances. You have a right to choose what portions of your information you want to be copied and to have prior information on the cost of copying.

    To request amendment of your PHI: If you believe that there is a mistake or missing information in our record of your PHI, you may request, in writing, that we correct or add to the record. We will respond within 60 days of receiving your request. We may deny the request if we determine that the PHI is: (i) correct and complete; (ii) not cleared by us and/or not part of our records, or; (iii) not permitted to be disclosed. Any denial will state the reasons for denial and explain your rights to have the request and denial, along with any statement in response that you provide, appended to your PHI. If we approve the request for amendment, we will change the PHI and so inform you, and tell others that need to know about the change in the PHI.

    Notification of a breach: You have the right and will be notified if a breach of your PHI occurs.

    To find out what disclosures have been made: You have a right to get a list of when, to whom, for what purpose and what content of your PHI has been released other than instances of disclosure for which you have consented (i.e. for treatment, payment, operations, to you or your family). The list also will not include any disclosures made for national security purposes, to law enforcement officials or correctional facilities, or before April 2003. We will respond to your written request for such a list within 60 days of receiving it. Your request can relate to disclosures going as far back as six years. There will be no charge for up to one such list each year. There may be a charge for more frequent requests.

  • To receive this notice: You have a right to receive a paper copy of this Notice and/or an electronic copy by email upon request.

    How to Complain about our Privacy Practices: If you think we may have violated your privacy rights, or you disagree with a decision we made about access to your PHI, you may file a complaint with the person listed in Section VI below. You also may file a written complaint with the Secretary of the U.S. Department of Health and Human Services at 200 Independence Ave. S.W., Washington, D.C., 20201. We will take no retaliatory action against you if you make such complaints.
  • Contact Person for Information, or to submit a Complaint: If you have questions about this Notice or any complaints about our privacy practices, please contact: Compliance Officer, by mail at Oxygen One, Inc., 1900 Pewaukee Road, Suite F, Waukesha, WI 53188 or by phone 262-521-2202

    Effective Date: This Notice was effective on 1/1/2006
    Last Updated: This Notice was last updated on 4/1/2016