Care Management Techniques You Can Use
Did you ever wish you could just pick up the phone and call someone
who would take stock of your situation, help you access the right
services, counsel you and your family to help resolve some of your
differences, then monitor your progress with an eye toward channeling
your energy and abilities as effectively as possible? If your answer is
“yes,” you’re not alone. Having the help of a care coordinator (often
called a care manager) could make all of our lives easier and less
lonesome, and help us be more capable family caregivers. While most of
us may not have access to a care coordinator, we can all learn how to
think and act like one, thereby reaping numerous benefits for our loved
ones and ourselves.
What Is Care Coordination?
Although every case is different, the care coordination approach usually involves:
- Gathering information from healthcare providers;
- An assessment of your care recipient and the home environment;
- Research into available public and/or private services and resources to meet your loved one’s needs; and
- Ongoing communication between all parties to keep information up-to-date and services appropriate and effective.
an assessment of your abilities and needs is not necessarily a standard
part of the process, but it should be. A complete view of the situation
cannot be gained without one. An objective analysis of your health,
emotional state, other commitments, etc., are key elements in
determining how much you can and cannot do yourself, and what type of
outside support is needed to ensure your loved one’s health and safety.
Become Your Own Care Coordinator
By learning and applying at least some of the care coordination
techniques and ideas that follow, you’ll be in a much better position
to develop an organized course of action that will, hopefully, make you
feel more confident and in control — a goal well worth working toward.
Educate yourself on
the nature of the disease or disability with which you’re dealing.
Reliable information is available from the health agency that deals
with your loved one’s condition and the National Institutes of Health.
When using the Internet, stick with well-known medical sites.
Understanding what is happening to your care recipient will provide you
with the core knowledge you need to go forward. It will also make you a
better advocate when talking with healthcare professionals.
Write down your observations of the present situation including:
- Your loved one’s ability to function independently, both physically and mentally.
- The availability of family and/or friends to form a support network to share the care.
- The physical environment: Is it accessible or can it be adapted at reasonable cost?
- Your other responsibilities — at work, at home, and in the community.
- Your own health and physical abilities.
- Your financial resources, available insurance, and existence of healthcare or end-of-life documents.
assessment will help you come to a realistic view of the situation. It
will let you know the questions to which you need answers. It can be a
handy baseline for charting your caregiving journey and reminding you
just how much you’ve learned along the way.
Hold a family conference.
At least everyone in the immediate family should be told what’s going
on. A meeting can set the stage for divvying up responsibilities so
that there are fewer misunderstandings down the road when lots of help
may be needed. A member of the clergy, a professional care coordinator,
or even a trusted friend can serve as an impartial moderator. A family
meeting is a good way to let everyone know they can play a role, even
if they are a thousand miles away. It can help you, the primary family
caregiver, from bearing the brunt of all the work all of the time.
Keep good records of
emergency numbers, doctors, daily medications, special diets, back-up
people, and other pertinent information relating to your loved one’s
care. Update as necessary. This record will be invaluable if something
happens to you, or if you need to make a trip to the ER. If you can
maintain a computer-based record, that will make updating all that much
easier and it might even allow you to provide the medical team with
direct access to the information.
Join a support group,
or find another caregiver with whom to converse. In addition to
emotional support, you’ll likely pick up practical tips as well.
Professionals network with each other all the time to get emotional
support and find answers to problems or situations they face. Why
shouldn’t family caregivers?
Start advance planning for difficult decisions
that may lie ahead. It’s never too early to discuss wills, advance
directives, and powers of attorney, but there comes a time when it is
too late. It is also vital that you and your loved one think through
what to do if you should be incapacitated, or, worse, die first. It can
Develop a care team to help out
during emergencies, or over time if your situation is very difficult.
In an ideal world there will be lots of people who want to help. More
likely you’ll be able to find one or two people to call on in an
emergency or to help with small chores. The critical thing is to be
willing to tell others what you need and to accept their help.
Establish a family regimen.
When things are difficult to begin with, keeping a straightforward
daily routine can be a stabilizer, especially for people who find
change upsetting and confusing.
Approach some of your hardest caregiving duties like a professional.
It’s extraordinarily difficult to separate your family role from your
caregiving role, to lock your emotions up in a box while you focus on
practical chores and decisions. But it is not impossible to gain some
distance some of the time. It requires an almost single-minded approach
to getting the job at hand done as efficiently and effectively as
possible. It takes practice, but is definitely worth the effort.
©National Family Caregivers Association | www.nfcacares.org | Phone: 800/896-3650
It's always wise to find out what your county and state have to
offer in the way of services, even if you think you won't qualify for
them. Check the blue pages of your phone book for the numbers, or go on
line. Counties and states all have web sites. Type the name of your
state or county and state into any major search engine i.e. Iowa, or
Montgomery County, PA. Navigate from there to locate the Department of
Health and Human Services and the specific office most relevant to your
needs, such as office on disabilities, elder affairs, or maternal and
Other good sources of information include your local hospital or
clinic (social work department), area adult day centers, social service
and faith-based agencies, and/or the local chapter of the health agency
that focuses on your loved one's condition. It is by no means certain
that any of these will offer caregiver support services, but they are
good places to check, and they are good sources for information about
services to directly support your loved one.
Note: Many of these forms require Adobe Acrobat Reader to view. This program is available for download from Adobe for free.
Helpful Links & Resources
What is a caregiver?
caregiver is anyone who provides help to another person in need.
Usually, the person receiving care has a condition such as dementia,
cancer, or brain injury and needs help with basic daily tasks.
Caregivers help with many things such as:
- grocery shopping
- house cleaning
- paying bills
- giving medicine
- using the toilet
who are not paid to provide care are known as informal caregivers or
family caregivers. The most common type of informal caregiving
relationship is an adult child caring for an elderly parent. Other
types of caregiving relationships include:
- adults caring for other relatives, such as grandparents, siblings, aunts, and uncles
- spouses caring for elderly husbands or wives
- middle-aged parents caring for severely disabled adult children
- adults caring for friends and neighbors
- children caring for a disabled parent or elderly grandparent
Who are our nation's caregivers?
Americans will be informal caregivers at some point during their lives.
During any given year, there are more than 44 million Americans (21% of
the adult population) who provide unpaid care to an elderly or disabled
person 18 years or older. Altogether, informal caregivers provide 80
percent of the long-term care in the United States.
- Sixty-one percent of caregivers are women.
- Most caregivers are middle-aged.
- Thirteen percent of caregivers are aged 65 years and older.
Fifty-nine percent of informal caregivers have jobs in addition to
caring for another person. Because of time spent caregiving, more than
half of employed women caregivers have made changes at work, such as
going in late, leaving early, or working fewer hours.
What is caregiver stress?
Caregiver stress is the emotional and physical strain of caregiving. It can take many forms. For instance, you may feel:
- frustrated and angry taking care of someone with dementia who often wanders away or becomes easily upset
- guilty because you think that you should be able to provide better care, despite all the other things that you have to do
- lonely because all the time you spend caregiving has hurt your social life
- exhausted when you go to bed at night
stress appears to affect women more than men. About 75 percent of
caregivers who report feeling very strained emotionally, physically, or
financially are women.
Although caregiving can
be challenging, it is important to note that it can also have its
rewards. It can give you a feeling of giving back to a loved one. It
can also make you feel needed and can lead to a stronger relationship
with the person receiving care. About half of caregivers report that:
- they appreciate life more as a result of their caregiving experience
- caregiving has made them feel good about themselves
Can caregiver stress affect my health?
most caregivers are in good health, it is not uncommon for caregivers
to have serious health problems. Research shows that caregivers:
- are more likely to be have symptoms of depression or anxiety
- are more likely to have a long-term medical problem, such as heart disease, cancer, diabetes, or arthritis
- have higher levels of stress hormones
- spend more days sick with an infectious disease
- have a weaker immune response to the influenza, or flu, vaccine
- have slower wound healing
- have higher levels of obesity
- may be at higher risk for mental decline, including problems with memory and paying attention
research study found that elderly people who felt stressed while taking
care of their disabled spouses were 63 percent more likely to die
within 4 years than caregivers who were not feeling stressed.
of the reason that caregivers often have health problems is that they
are less likely to take good care of themselves. For instance, women
caregivers, compared with women who are not caregivers, are less likely
- get needed medical care
- fill a prescription because of the cost
- get a mammogram
Also, caregivers report that, compared with the time before they became caregivers, they are less likely to:
- get enough sleep
- cook healthy meals
- get enough physical activity
How can I tell if caregiving is putting too much stress on me?
Caregiving may be putting too much stress on you if you have any of the following symptoms:
- feeling overwhelmed
- sleeping too much or too little
- gaining or losing a lot of weight
- feeling tired most of the time
- loss of interest in activities you used to enjoy
- becoming easily irritated or angered
- feeling constantly worried
- often feeling sad
- frequent headaches, bodily pain, or other physical problems
- abuse of alcohol or drugs, including prescription drugs
to a counselor, psychologist, or other mental health professional right
away if your stress leads you to physically or emotionally harm the
person you are caring for.
What can I do to prevent or relieve stress?
begin with, never dismiss your feelings as "just stress." Caregiver
stress can lead to serious health problems and you should take steps to
reduce it as much as you can.
that people who take an active, problem-solving approach to caregiving
issues are less likely to feel stressed than those who react by
worrying or feeling helpless. For instance, someone with dementia may
ask the same question over and over again, such as, "Where is Mary?" A
positive way of dealing with this would be to say, "Mary is not here
right now," and then distract the person. You could say, "Let's start
getting lunch ready," or involve the person in simple tasks, such as
Some hospitals offer classes
that can teach you how to care for someone with the disease that your
loved one is facing. To find these classes, ask your doctor, contact an
organization that focuses on this disease, or call your local Area
Agency on Aging (see below). Other good sources of caregiving
- doctors and nurses
- library books
- web sites of disease-specific organizations
Here are some more tips for reducing stress:
- Find out about caregiving resources in your community (see below).
for and accept help. Be prepared with a mental list of ways that others
can help you, and let the helper choose what she would like to do. For
instance, one person might be happy to take the person you care for on
a walk a couple times a week. Someone else might be glad to pick up
some groceries for you.
- If you need financial help taking care of a relative, don't be afraid to ask family members to contribute their fair share.
- Say "no" to requests that are draining, such as hosting holiday meals.
feel guilty that you are not a "perfect" caregiver. Just as there is no
"perfect parent," there is no such thing as a "perfect caregiver."
You're doing the best you can.
what you can and cannot change. You may not be able to change someone
else's behavior, but you can change the way that you react to it.
- Set realistic goals. Break large tasks into smaller steps that you can do one at a time.
- Prioritize, make lists, and establish a daily routine.
- Stay in touch with family and friends.
a support group for caregivers in your situation, such as caring for
someone with dementia. Besides being a great way to make new friends,
you can also pick up some caregiving tips from others who are facing
the same problems you are.
- Make time each week to do something that you want to do, such as go to a movie.
- Try to find time to be physically active on most days of the week, eat a healthy diet, and get enough sleep.
your doctor for a checkup. Tell her that you are a caregiver and tell
her about any symptoms of depression or sickness you may be having.
- Try to keep your sense of humor.
you work outside the home and are feeling overwhelmed, consider taking
a break from your job. Employees covered under the federal Family and
Medical Leave Act may be able to take up to 12 weeks of unpaid leave
per year to care for relatives. Ask your human resources office about
options for unpaid leave.
What caregiving services can I find in my community?
Caregiving services include:
- meal delivery
- home health care services (such as nursing or physical therapy)
- non-medical home care services (such as housekeeping, cooking, or companionship)
modification (changes to the home that make it easier for your loved
one to perform basic daily tasks, such as bathing, using the toilet,
and moving around)
- legal and financial counseling
What can I do if I need a break?
some time off from caregiving can reduce stress. "Respite care"
provides substitute caregiving to give the regular caregiver a
much-needed break. Below are the various types of respite services that
respite. In this type of service, someone comes to your home to provide
care. The type of care can range from simple companionship to nursing
- Adult day-care centers. Many
adult day-care centers are located in churches or community centers.
Some day-care centers provide care for both elderly adults and young
children. During the day, the two groups meet for several hours to
share in activities such as reading stories. This type of contact seems
to benefit both young and old.
nursing homes. If your loved one needs occasional nursing care and you
must leave town for a couple weeks, some nursing homes will care for
your loved one while you are gone.
- Day hospitals. Some hospitals provide medical care to patients during the day and then at night, the patient returns home.
What devices can I buy that will help me provide care?
There are devices that you can buy that can help you make sure that your loved one is safe. Below are some examples:
response systems involve a button on a necklace, bracelet, or belt that
your loved one wears. If she has an emergency and you are not home, she
presses the button to alert a monitoring center. The center then alerts
medical personnel and you. These systems are intended for people who
can press the button and do not have dementia.
- An intercom system allows you to hear your loved one from another area of your home.
- A Webcam is a video camera that allows you to see your loved one from another area of your home.
monitors use a small transmitter to help keep track of people with
dementia. When your loved one wearing a transmitter strapped to her
ankle or wrist passes out of a set range, the transmitter alerts you
that your loved one is wandering away.
researchers are developing technologies to allow doctors and nurses to
examine and treat patients from locations different than the patient's.
This new field is called telemedicine. It uses a communication system,
like the Internet or two-way television, to collect medical information
and provide instructions to the caregiver and patient. Telemedicine
will be most useful in rural areas where few doctors are available.
Some states already have limited telemedicine programs in operation.
How do I find out about caregiving services in my community?
your local Area Agency on Aging (AAA) to learn about caregiving
services where you live. AAAs are usually listed in the city or county
government sections of the telephone directory under "Aging" or "Health
and Human Services." The National Eldercare Locator, a service of the
U.S. Administration on Aging, can also help you find your local AAA.
You might also want to consult with an eldercare specialist, a
professional who specializes in aging-related issues. An eldercare
specialist assists older adults and their family members by assessing
their needs and identifying the best services and devices available to
meet those needs. To find an eldercare specialist in your area, ask
your doctor or local AAA.
How will I pay for home health care and other caregiving services?
Medicaid, and private insurance companies will cover some of the costs
of home health care. Other costs you will have to pay for yourself.
costs of home care depends on what services you use. Non-medical
workers like housekeepers are much less expensive than nurses or
physical therapists. Also, some home care agencies are less expensive
To find out if you are eligible for Medicare home health care services, read the free publication Medicare and Home Health Care (Publication No. CMS-10969), available at https://www.medicare.gov/Pubs/pdf/10969-Medicare-and-Home-Health-Care.pdf.
You can also call your Regional Home Health Intermediary. To find the
phone number, go to the Contacts Database of the Centers for Medicare
& Medicaid Services at: http://www.cms.hhs.gov/apps/contacts. You can also call 1-800-MEDICARE (1-800-633-4227).
qualify for Medicaid, you must have a low income and few other assets.
To find out if you qualify for Medicaid, call your State Medical
Assistance Office. To find the phone number, go to the Contacts
Database of the Centers for Medicare & Medicaid Services at: http://www.cms.hhs.gov/apps/contacts. You can also call 1-800-MEDICARE (1-800-633-4227).
Medicare and Medicaid, there is another federal program, called the
National Family Caregiver Support Program, that helps states provide
services for family caregivers. To be eligible for the program, a
- care for an adult aged 60 years and older, or
- care for a person of any age with Alzheimer’s disease or a related disorder
- be a grandparent or relative 55 years of age or older who is the primary caregiver of a child under the age of 18, or
- be a grandparent or relative 55 years of age or older providing care to an adult, aged 18 to 59 years, with a disability
Each state offers different amounts and types of services. These include:
- information about available services
- help accessing support services
- individual counseling and organization of support groups
- caregiver training
- respite care
services, supplies, and equipment, such as home modifications,
emergency response systems, nutritional supplements, incontinence
To access services under the National Family Caregiver Support Program, contact your local Area Agency on Aging.
Sources: Office on Women's Health in the Department of Health and Human Services.