Patient Rights

  1. Freedom of Choice: You have the right to select the home medical equipment provider of your choice.
  2. Access to Care: You have the right to treatment and/or services that are available, medically indicated and appropriate to your needs regardless of race, creed, sex, age, national origin, religious affiliation, disability or illness.
  3. Respect and Dignity: You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity. You have the right to be free from mistreatment, neglect, and verbal and physical abuse.
  4. Privacy and Confidentiality: Subject to applicable law, you have the right to privacy concerning your care. Your records and communication will be treated confidentially and will be accessed by our employees on a “need to know” basis only.
  5. Informed Decision Making: In order to participate in decisions involving your care, you have the right to obtain complete information regarding diagnosis(es) and treatment plan(s) in terms you understand. However, if your physician has determined it is not medically advisable to give you such information, the information will be made available to an appropriate individual on your behalf.
  6. Consent: You will not be subjected to any procedure without your voluntary, complete consent, or the consent of your legally authorized representative.
  7. Communication: If a disability, language barrier, or other circumstances prevent effective communication with you, we will make every effort to provide an interpreter or other aid to facilitate communication.
  8. Refusal of Treatment: You have a right to refuse treatment to the extent permitted by law and you will be informed about the medical consequences of such a refusal.
  9. Advance Directives: You have the right to have your Advance Directives honored by our staff.
  10. Continuity of Care: You have the right to expect that services needed, ordered by your physician, and required by your medical condition will be available and provided in a timely manner.
  11. Charges: You have the right to be informed of the charges and policies concerning payment for services, including insurance coverage and other sources of payment.
  12. Resolution of Complaints: You have the right to voice concerns and discuss problems about your care without discrimination, reprisal, or unreasonable interruption of services.

Patient Responsibilities

  1. Provision of Information: You have the responsibility to provide, to the best of your knowledge, accurate and complete information regarding matters relating to your health. You have the responsibility for reporting unexpected changes in your condition to a responsible practitioner.
  2. Compliance with Instruction: You are responsible for following the treatment plan ordered by your physician and using the equipment for the purposes for which it was prescribed, following the instructions provided for use, handling, care, safety, and cleaning.
  3. Refusal of Treatment: You are responsible for your actions if you refuse treatment or do not follow the practitioner’s instructions.
  4. Charges: You are responsible for assuring your financial obligations for your health care are fulfilled as promptly as possible. You are responsible for supplying us with needed Medicare/insurance information necessary to obtain payment for services. You are responsible for all charges until your insurance pays, for items and services that are not covered, and for any patient liability including copays, coinsurance, and deductibles. You are responsible for settling your account in full.
  5. Care of Equipment: You are responsible for the care of the equipment in your home. You are expected to return that equipment in good condition with normal wear and tear. You are to protect the equipment from fire, water, theft, or other damage while it is in your possession.
  6. Respect & Consideration: You have the responsibility to respect the professional integrity of our staff that provides care to you. You are responsible for being respectful of our property and the property of others.
  7. Change in Insurance: You are responsible for notifying Oxygen One of any changes in employment, insurance coverage, and/or insurance carriers. To expedite your claim(s), we request notification at least 30 days in advance.