Dear Friends & Customers,

You have just learned that you will require home oxygen therapy. You may feel a bit nervous or apprehensive if you have never been on oxygen before, but you can breathe easy knowing that you will receive the highest quality oxygen equipment and respiratory services from Oxygen One. This page is designed to answer some of your questions about oxygen therapy and oxygen equipment. We want to help this be a smooth transition for you and your family.

Your Lungs and Home Oxygen Therapy

The purpose of the lungs is to breathe oxygen in and breathe carbon dioxide out. We breathe at a rate of 15 to 20 times per minute and with each breath, our lungs inhale oxygen and it is transported through the blood to all parts of the body. Everyone needs oxygen in order to live. When the body does not get enough oxygen, a person may experience shortness of breath, irregular heartbeats, fatigue, and loss of memory. An Arterial Blood Gas or Pulse Oximetry Test can tell if there is a sufficient amount of oxygen in the blood. If these tests show that there is not enough oxygen in the blood, then oxygen therapy is prescribed.

Oxygen Therapy

Oxygen is a gas that we cannot see, taste, or smell, but it makes up 21% of the air around us. Every cell in the body needs oxygen to function and cells receive their energy from a combination of food and oxygen. We can survive without food for a long time, but we cannot survive without oxygen for more than a few minutes!

Oxygen is a non-addictive drug and must be prescribed by a physician. Your doctor has indicated how much oxygen is needed per minute (flow rate) and when you need to use it. The physician determines the safe and clinically effective amount for you by your tests and your history. Using too much or too little oxygen can have harmful effects. Do not change your prescription without your Physician’s approval.

Oxygen Safety Guidelines

Oxygen is classified as “supports combustion” which means it does not burn by itself but is one of three ingredients necessary to start a fire. The other two ingredients are a combustible material (a fuel) and a source of ignition (a flame). Therefore it is important to follow these safety guidelines to prevent a fire.


No Smoking/No Open Flames/No Heating Sources

  1. Do not smoke or allow others to smoke near you.
  2. Stay at least 5 feet away from open flames or other heat and ignition sources.
  3. Do not store oxygen equipment near radiators, heating ducts, steam pipes, kitchen ovens, or any other sources of heat.


No Oil/Grease or Petroleum Products

  1. Do not use flammable products, such as aerosol sprays, paint thinners, gasoline, or oil-based lubricants while using oxygen.
  2. Do not use oil or grease on oxygen equipment.
  3. Do not use oil-based or petroleum-based cosmetics, lotions, or lip balms. These products can react with oxygen and cause a fire. It is safe to use water-based products.


No Household Electrical Appliances

  1. Do not use any household electrical appliances in an oxygen-enriched atmosphere. (Such as electrical heaters, electric blankets, and electric razors.)
  2. Do not use an extension cord with your concentrator. A power strip is a better choice if needed.
  3. Turn off the oxygen equipment when not in use.
  4. Do not keep a cylinder under bed linens, behind curtains, or in closets as these items may become oxygen enriched and sparks could ignite a fire.


Other Safety Rules

  1. Keep a fire extinguisher in your home and place a sign visible in a window or on a door to alert fire department personnel that oxygen is used in your home.
  2. Do not attempt to fix or repair oxygen equipment on your own.
  3. Do not touch frosted fittings on liquid systems with your bare hands.
  4. Store your cylinders in a well-ventilated area.
  5. Secure your cylinders so that they cannot be knocked over.
  6. Do open cylinder valves slowly.


Travel Safety Rules

  1. Do not transport oxygen in an enclosed area or the trunk of the car.
  2. Transport oxygen in the back seat of the car, secure it properly and open your window approximately one inch to avoid an oxygen-enriched environment.


General Instructions Regarding Delivery

Oxygen One delivers oxygen Monday through Friday. You have been assigned a delivery day based on your location. This day should be noted on the refrigerator magnet we have provided. Your delivery frequency will be based on your individual oxygen usage.

Every Day

  1. Check your oxygen contents levels or tanks.
  2. Make sure you have enough oxygen to last until your delivery day.
  3. Call for your delivery when you have 1 lights/tanks left.
  4. Call Oxygen One at (262)521-2202 or 1-888-OXYGEN-1 to order more oxygen.
  5. Check your supply of tubing, cannulas, connectors, and humidifier bottles (if applicable) and request additional supplies when you call for your delivery.
  6. In winter weather, arrange to have sidewalks shoveled and salted prior to your delivery.


The Day Before Your Delivery

A Patient Services Representative will call in the afternoon to schedule your delivery.


General Instructions Regarding Supplies

General replacement of supplies will be dependant upon your oxygen prescription. Please follow the guidelines below for replacing supplies such as tubing and cannulas. (These guidelines are for 24 hour-a-day oxygen users.)


Every 2 Weeks

Change the cannula on your most frequently used oxygen source (typically your concentrator).



Change the cannula on your secondary oxygen source (typically your portable system).


Every 2 Months

Change any long (25 or 50 foot) tubing on your oxygen equipment.