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Q: My back up tank reads empty, but I’ve
never used it before.
A: Your tank most likely has oxygen. Most
gauges only show the tank’s contents when it is turned on.
 Q: Is it possible to travel with oxygen?
A: Absolutely. Many people with oxygen travel, it
just takes a little more planning and preparation ahead of time. If you
have a trip coming up, or want to plan one, call an Oxygen One Patient Service
Representative or for more information, see our Travel Page.
Q: My doctor told me to use my oxygen with
exertion? What does that mean?
A: Exertion is indicated anytime your heart rate is
elevated from physical activity or excessive movement and your body needs more
oxygen. Exercise isn’t the only form of exertion. Examples would be
shaving, showering, brushing your teeth, walking up the stairs, carrying
groceries, eating or even talking. If you are becoming short of breath
while performing an activity, it is most likely a form of exertion.
Q: Can I use more or less oxygen when I
feel I need it?
A: No. Oxygen is a prescription drug and, just
like any other medication, you should only use it as prescribed. You can
only use more or less if your doctor advises you to do so.
Q: How often should I change my cannulas
and tubing?
A: To prevent the spread of infections, the cannula
you use most frequently should be changed every two weeks, long extension tubing
every two months.
Q: Can’t I just wash out my tubing and
re-use it?
A: No. If your tubing or cannulas get water inside
them, they may become blocked and not work properly.
Q: Can I pick up tanks from the office?
A: Yes. Please feel free to, but please call
Oxygen One in advance whenever possible so we can have the tanks ready for you.
Q: If I don’t like the system I have, can I
change it?
A: Changes in equipment are based upon the
patient’s order and usage, ability to trigger and tolerate varying delivery
devices, physical and mental faculties, and general health and mobility of the
patient. Each patient is treated as a unique individual and each request for
equipment changes is addressed individually as well.
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Q: My CPAP mask is making the bridge of my
nose sore, what can I do?
A: Loosen the headgear (making sure you maintain a
good mask fit) and if necessary protect the area with moleskin or a fabric
band-aid.
Q: What can I do about my dry mouth?
A: Increase the humidifier settings on your
machine. If you suspect you’re breathing through your mouth, ask your
physician about adding a chinstrap.
Q: My CPAP Mask is leaking, what is wrong?
A: Make sure that the mask is adjusted properly and
that you are putting it on correctly.
Make sure you clean the mask daily and wash your
face before bed to remove any oils that cause excessive mask wear. It is
also a good idea to replace your mask every 3-6 months.
Q: I have a CPAP unit and have never
replaced my supplies, what is the normal process for this?
A: Most insurances cover replacement supplies
(mask, headgear, tubing and filter) every 3-6 months. Call Oxygen One when
you need replacement supplies. We will verify eligibility and ship the
supplies you need within 7-10 business days.
*Tip: It is always a good idea to keep your old
supplies in case something breaks or for replacement parts.
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Q: Will my insurance pay for this?
A: We work with numerous insurance companies and
are always willing to work with new ones. Most insurance covers at least a
portion of these expenses, however each has specific eligibility guidelines and
coverage varies. At Oxygen One, we verify your benefits with your insurance
company and notify you of your coverage before the initial equipment set-up or
before you receive supplies so you can make an informed decision regarding the
equipment.
Q: Why am I getting a bill when my
insurance should be paying?
A: If Oxygen One does not get a response from your
insurance company within 60 days of submitting the claim, responsibility for the
bill is transferred to the patient.
Q: When do I get my bill?
Bills go out the first week of the month and are on
blue paper
Q: Does Oxygen One offer payment plans?
Yes. Please contact our billing department for
more information.
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